Terms and Conditions

Sorry, this page contains the boring but necessary bits. Please ensure you have had a read before making a booking with us.



The Garden and Upper apartments within the property known as Chalet Papillon (the premises) is offered for holiday rental subject to confirmation by Jane and Alan Mason (the owners) to the rental group (the hirer).

To reserve the apartment(s) at Chalet Papillon the hirer should complete and sign the booking form and return it together with a reservation payment equivalent to 25% the of the published or agreed hire price. (The hirer should note that there may be additional costs over and above the published rental price to pay for electricity consumed, sheets provided, breakages, or cleaning). 

The Hirer will declare on the booking form the names (and ages if under 18) of the hire group. The hirer and the adult members of the hire group shall be jointly and severally liable for any action that may arise through breach of these conditions.

The balance due, together with the security deposit, should be paid to the owners not less than eight weeks before the start of the rental period. If payment is not received by the due date, the owner reserves the right to give notice in writing to the hirer that the reservation is cancelled. The hirers will forfeit the reservation payment.

Where reservations are made within 60 days of the start of the rental period the owners require payment in full at the time of booking.

The rental payment is non-refundable if the booking is cancelled less than 60 days prior to the holiday date and will be retained in full by the owners in the event the hirer has to cancel the booking. (It is recommended the hirer take appropriate insurance to cover losses if they are unable to complete the holiday).

Following receipt of the booking form and reservation payment, the owner will send a confirmation statement showing the balance due and the date it becomes due. The statement will also show which apartment or if the whole chalet has been reserved and the rental period. In addition to the rental balance due a security deposit will be required- £230 (270 euros) per week of rental. The owners reserve the right to request a different deposit under certain circumstances. The sheet provision and laundering (winter) is paid with the final balance.

After the rental period the electricity consumption is verified and the owners may make reasonable deductions from the security deposit to cover the cost of this electric consumption and the local tourist tax. The chalet is checked by the caretakers and any breakages, undue wear and tear, damages to the premises, cleaning, etc is deducted. In summer an electricity allowance of £25 per week is included in the rental price.

If the property is not left in a reasonable state of cleanliness additional cleaning charges may be deducted. The balance of the security deposit is refunded soon after the rental period has finished.

Any locally incurred chargeable expenses arising during the rental period (such as the provisions of logs by the caretaker) should be settled locally with the caretaker before departure.

The hirer is strongly recommended to arrange a comprehensive travel insurance policy, including accidental damage and cancellation cover and to have full cover for the groups personal belongings including cars, public liability etc., since these are not covered by the owners insurance. All parking at the chalet is at the car owners risk and any personal belongings left in the chalet are left at the responsibility of the owner.

The rental period shall commence at 4pm on the first day of the rental period and finish at 10am on the last day. The owner shall not be obliged to offer the accommodation before the time stated and the hirer shall not be entitled to remain in occupation after the time stated.

The hirer agrees to notify the owners if they wish to amend the hire group details. The hirer must not permit any person not declared in the hire group to occupy overnight any part of the premises. The maximum number of persons permitted to occupy the premises must not exceed eight, unless the owner has given written permission.

The hirer agrees to be considerate and to take good care of the property and to leave it in a clean and tidy condition at the end of the rental period. The caretakers will check the property over at the end of the rental period but this does not include cleaning. The owner therefore reserves the right to make a deduction from the security deposit to cover the additional cleaning costs if the property is left in an unacceptable condition.

The hirer also agrees not to act in any way that would cause disturbance to those resident in neighbouring properties.

The hirer shall report to the caretakers, without delay, any defects in the property or any breakdown in the equipment, plant, machinery or appliances in the property or garden. The caretaker will make arrangements for repair/replacement as soon as possible. If the caretaker provides additional services such as extra logs or catering in the chalet these must be paid direct before departure.

The owner shall not be liable to the hirer:

– for any temporary defect or stoppage in the supply of public services to the property, nor in respect of any equipment, plant, machinery or appliance in the property or garden.

– for any loss, damage or injury which is the result of adverse weather conditions, riot, war, terrorism, strikes or other matters beyond the control of the owner.

– for any loss, damage or inconvenience caused to or suffered by the hirer if the property shall be destroyed or substantially damaged before the start of the rental period and in any such event, the owner shall, within seven days of notification to the hirer, refund to the hirer all sums previously paid in respect of the rental period.

– for any loss, damage or inconvenience caused to or suffered by the hirer if the property shall become unavailable for the period booked because of the owner’s personal outstanding circumstances. The owner shall refund to the hirer all sums previously paid in respect of the rental period.

Under no circumstances shall the owner’s liability to the hirer exceed the amount paid to the owner for the rental period.

The owners provide free wireless broadband access to be used by tenants in a responsible and legal manner and for their own personal use. No illegal material must be downloaded and downloads must be kept to a minimum within the regulations laid down by the internet provider. The tenants are responsible for any excess charges.

The owners provide Orange TV with a number of basic channels to be used by tenants. The purchase of videos, games and other channels is not permissable and any extra charges incurred by the hirer will be charged.

This contract shall be governed by English law in every particular including formation and interpretation and is deemed to have been made in England. Any proceedings arising out of or in connection with this contract may be brought in any court of competent jurisdiction in England.


Downloadable booking form   (pdf document)